5 hard skills or competencies (industry competencies) for Applications Support Technician I
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using suitable programming languages and platforms in software engineering.
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Level 2 Behaviors
(Light Experience)
Prepares engineering documentation to ensure software adheres to user expectations.
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Level 3 Behaviors
(Moderate Experience)
Utilizes version control systems (VCS) to track and manage changes in software codes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and modifies existing development processes to optimize software production and reduce errors.
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Level 5 Behaviors
(Mastery)
Develops optimization strategies to improve software product quality and usability.
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Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
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Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
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Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
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Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
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Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
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2 general skills or competencies (Job family competencies) for Applications Support Technician I
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Describes SQL fundamentals and methods for various databases.
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Level 2 Behaviors
(Light Experience)
Collects data from SQL databases to support the development and modification of SQL queries.
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Level 3 Behaviors
(Moderate Experience)
Implements system design recommendations in alignment with Microsoft SQL Server best practices.
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Level 4 Behaviors
(Extensive Experience)
Enhances the current SQL server reporting service data mapping report.
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Level 5 Behaviors
(Mastery)
Creates solutions using SQL databases to improve the performance of underlying SQL queries.
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6 soft skills or competencies (core competencies) for Applications Support Technician I
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Applies technical expertise, business sense, and product knowledge to manage the product lifecycle effectively.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Builds strong business partnerships internally and externally to drive "win-win" business successes.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Summary of Applications Support Technician I skills and competencies
There are 5 hard skills for Applications Support Technician I, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician I, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician I, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Applications Support Technician I, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.